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How Being Online Improves the Public Sector

By September 18, 2014June 4th, 2019No Comments

Earlier in the year some very interesting research produced by Accenture was released into how e-government is being used in 10 countries across the world including Brazil, Germany, India, Norway, Saudi Arabia, Singapore, South Korea, the United Arab Emirates (UAE), the United Kingdom and the United States.

What the report found out is of major interest to us here at PublicVoice as we are always striving to find ways to help government increase their presence online and increase engagement with their local communities. What the report found was country’s commitment to e-government is broken into three major areas of action and that increasing investment into online resourcing is leading to benefit results.

The three areas that governments use of  e-government technology is broken into include:

1) Cutters 

These countries who are in this category from the research include the United States and the United Kingdom. A cutter for the purposes of this report are identified as the following:

Countries that have high debt levels
Usually are major economies
Tend to have a lot of digital infrastructure in place including high speed internet and mobile networks

These types of countries are building more digital services within government to primarily cut costs within the government sector.

2) Builders

The countries who are in this category from the research include Brazil, India, Saudi Arabia, and the United Arab Emirates. A builder is the type of country that is investing their money towards building core digital infrastructure for people to use. The report also finds that builders tend to be:

Countries with low debt levels
Massively increasing GDP levels
Already have a basic level of digital infrastructure in place but is limited

These countries are investing in digital services to serve people of that country and help build the economy as a whole.

3) Enhancers

The countries who are in this category from the research include German, Norway, Singapore, and South Korea. Enhancers are the type of country that already have a massive digital infrastructure and tend to have e-government services already in place. The report also finds that enhancers tend to be:

Countries that traditionally have had high GDP levels
Low levels of public and private debt
More resources to invest into e-government innovations and improvements

Enhancers are countries who already have e-government services in place but are always trying to find ways to improve their already excising services.

The report also surveyed 5000 people to work out what they think of their governments commitment towards e-government and found out some very interesting results that could if conducted here would be great to see the differences.

This graph below shows which countries are encouraging people to conduct more of their business with the government. Cutters like the United States tend to have lower numbers of people conducting their business with the government often compared to builder countries like Saudi Arabia with 65% of people interacting with their government online often.

Enhancers in this case show different results depending on the country which shows that they still have a lot of work to do to find more innovative ways of getting people to engage with them.

To read this exciting report, Please click here

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