The report addresses the following questions:
- Does adding digital technology to the citizen engagement process really provide quicker, cheaper, easier ways for citizens to engage with the state or other service providers?
- Can digital technologies lower interaction costs for governments and deliver improved, more targeted development outcomes?
- What risks come with this new technology—have certain citizens been excluded (intentionally or unintentionally) from the engagement process?
- Has the way in which people engage and communicate altered, for better or for worse?
- Has the technology affected the previously existing groups and institutions that were intermediating
engagement processes before the technology was introduced?